Service Policy

1. Service Commitment

At ShowMyEvent, we are dedicated to providing exceptional service quality and ensuring complete customer satisfaction. Our commitment extends to every aspect of your event experience, from browsing and booking to attendance and support.

2. Customer Service Standards

  • Response Time: We aim to respond to all customer inquiries within 24 hours during business days
  • Support Availability: Our customer service team is available Monday to Friday, 9 AM to 6 PM (SGT)
  • Multi-channel Support: Assistance via email, phone, and live chat
  • Professional Conduct: Our staff maintains the highest standards of courtesy and professionalism

3. Booking Services

Our booking services are designed to provide a seamless experience:

  • Real-time availability updates
  • Secure payment processing
  • Instant booking confirmation
  • Detailed event information
  • Seating recommendations

4. Quality Assurance

We maintain strict quality control measures:

  • Regular service audits
  • Staff training programs
  • Performance monitoring
  • Customer feedback integration

5. Service Guarantees

We stand behind our services with the following guarantees:

  • Authentic tickets guaranteed
  • Secure transactions
  • Accurate event information
  • Transparent pricing

6. Contact Information

For service-related inquiries, please contact us at:

ShowMyEvent
3804 Edmonton Trl, Calgary,
AB T2E 5T6,
Canada
Email: info@ShowMyEvent.com

7. Service Improvement

We continuously strive to improve our services through:

  • Regular customer feedback collection
  • Service performance analysis
  • Technology upgrades
  • Staff development programs

8. Special Assistance

We provide additional assistance for:

  • Customers with disabilities
  • Group bookings
  • Corporate events
  • Special seating requirements

9. Service Limitations

Please note the following service limitations:

  • Service hours are limited to business hours
  • Some services may require advance notice
  • Certain services may be subject to availability
  • Emergency support is limited to event-day issues

10. Updates to Service Policy

This service policy may be updated periodically. Customers will be notified of significant changes through our website and email notifications.