Returns Policy

General Returns Information

At ShowMyEvent, we understand that circumstances can change. Our returns policy is designed to provide clear guidelines while ensuring fair treatment for all our customers. Please review this policy carefully before making a purchase.

Standard Return Policy

  • Event Tickets: Due to the nature of event tickets, all sales are generally final. However, returns may be considered under specific circumstances:
    • Event cancellation by the organizer
    • Significant change in event date or venue
    • Substantial changes to the advertised program
  • Time Frame: Refund requests must be submitted within:
    • 48 hours of event cancellation announcement
    • 72 hours of event date/venue change notification
    • 24 hours before the original event start time for program changes

Refund Process

When a refund is approved, it will be processed as follows:

  • Payment Method: Refunds will be issued to the original payment method used for purchase
  • Processing Time: Standard processing time is 5-10 business days
  • Refund Amount: Full ticket value minus any applicable service fees

Non-Refundable Items

The following items and fees are non-refundable:

  • Service and processing fees
  • Shipping charges (if applicable)
  • Insurance fees
  • Special handling fees

How to Request a Refund

To request a refund, please follow these steps:

  1. Log into your ShowMyEvent account
  2. Navigate to your order history
  3. Select the relevant order
  4. Click the "Request Refund" button
  5. Fill out the refund request form
  6. Submit supporting documentation if required

Contact Information

For additional assistance with returns and refunds, please contact our customer service team:

  • Email: info@ShowMyEvent.com
  • Address: 3804 Edmonton Trl, Calgary, AB T2E 5T6, Canada
  • Response Time: Within 24-48 business hours

Special Circumstances

We understand that exceptional circumstances may sometimes require special consideration. In such cases:

  • Medical Emergencies: Refunds may be considered with proper documentation
  • Force Majeure: Situations beyond reasonable control will be evaluated case by case
  • Technical Issues: Problems with our booking system may qualify for full refunds

Policy Updates

ShowMyEvent reserves the right to modify this returns policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.